Support

Support

Autonomous Vehicle Computing Consortium (AVCC)

When the Autonomous Vehicle Computing Consortium (AVCC) prepared to launch in October 2019, they needed a simple, easy to use and effective tool to manage the consortium and its membership database, facilitate communications with its members, and provide a simple archival location for all of its documents. The right tool had to be “plug and play” i.e., implemented without extra programming and could be managed by the AVCC team. Although many other tools offered some of the functions they needed, AVCC selected ARO as their management and archival tool because it provided everything they needed in one platform.

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Customer Success

Integration

Our in-house team of IT experts manages all aspects of ARO from data migration to transition support to ongoing development. ARO deployment is automatic and transparent to minimize downtime. With ARO’s many standard features and modules, users can access the full suite of tools without extra programming. And, Our IT team can develop API access methods per client specific needs.

Security

ARO offers a single, custom domain, including operation and domain management, and SSL management. Client leads are assigned as System Administrators and can manage both security and user privileges for their ARO account groups.

ARO has a 99.95 SLA rate, excluding scheduled maintenance periods. ARO servers are staged in two, geographically-distant, company owned cloud networks, with the second location acting as a failsafe backup to the primary location. We deploy ongoing upgrades and updates to the servers behind the scenes.

Training

Comprehensive ARO training comes with your ARO package.

Our technical support team will respond to support request tickets within the next business day.